We’re committed to modern, flexible and professional service delivery. We conduct ourselves with integrity.
See how we achieve this.
Aboriginal and Torres Strait Islander peoples
We are committed to meaningful engagement and strong, respectful, and genuine partnerships with Aboriginal and Torres Strait Islander peoples.
See our Statement of Commitment to Aboriginal and Torres Strait Islander peoples.
Accessibility
We ensure the information on our website accessible to everyone.
See how we meet accessibility requirements.
Claiming compensation
You may be able to claim compensation if we’ve made an administration error.
See how you can claim.
Client service charter
Our charter sets out our service responsibilities and our standard of service.
See what you can expect from us.
Regulator Performance Framework
We administer a wide range of legislation.
See how we monitor and evaluate our regulatory frameworks.
Integrity
We take a zero tolerance approach to fraud and corruption. We take steps to maintain our integrity.
See how to report fraud or corruption.
Information management and public data
We publish, link to and share data to support our work. It’s available for everyone.
See our databases, datasets and applications.
National Redress Scheme
This scheme supports people who have experienced institutional child sexual abuse.
Privacy policy
We collect, hold, use and disclose personal information to perform our functions.
See how we protect your information.
Work health and safety commitment statement
We commit to the mental and physical health and safety of our people, our visitors and others who work for us and with us.
See how we meet the requirements.
Child safety statement of compliance
We are committed to building a positive and proactive child safe culture. This supports child safety and wellbeing and meets child safety laws.
See how we meet the requirements.