We’re committed to modern, flexible and professional service delivery. We conduct ourselves with integrity.
See how we achieve this.
Aboriginal and Torres Strait Islander peoples
We are committed to meaningful engagement and strong, respectful, and genuine partnerships with Aboriginal and Torres Strait Islander peoples.
We ensure the information on our website accessible to everyone.
You may be able to claim compensation if we’ve made an administration error.
See how you can claim.
Client service charter
Our charter sets out our service responsibilities and our standard of service.
Regulator Performance Framework
We administer a wide range of legislation.
See how we monitor and evaluate our regulatory frameworks.
We take a zero tolerance approach to fraud and corruption. We take steps to maintain our integrity.
Information management and public data
We publish, link to and share data to support our work. It’s available for everyone.
National Redress Scheme
This scheme supports people who have experienced institutional child sexual abuse.
We collect, hold, use and disclose personal information to perform our functions.
Work health and safety commitment statement
We commit to the mental and physical health and safety of our people, our visitors and others who work for us and with us.
Child safety statement of compliance
We are committed to building a positive and proactive child safe culture. This supports child safety and wellbeing and meets child safety laws.