We are working to improve our online information so that it's more useful, usable, and accessible for everyone.
Our approach to web accessibility
The Australian Government is committed to the principles of open government, including providing accessible web information, content and services to all Australians regardless of disability, culture or environment. The Digital Transformation Agency Digital Service Standard establishes the criteria that Australian Government digital services must meet to ensure our services are simpler, faster and easier to use.
We adopt best practice solutions and aim to conform to the Web Content Accessibility Guidelines (WCAG) Version 2.1 level AA.
Alternative browsing methods
This website can be browsed and accessed in a number of different ways. Many are available through your web browser and computer operating system and are not specific to our site.
These instructions from the World Wide Web Consortium (W3C) explain how to browse sites in a number of different ways:
Text resizing
Text on this website can be resized by:
- using the zoom and increase font options from your internet browser’s menu
- press the Ctrl key (Microsoft Windows) or the Apple key (Mac OS) on your keyboard and use the + or – key to zoom in and out.
- press Ctrl on your keyboard and scroll with your mouse wheel.
Compatibility with internet browsers
Our website works best with the latest internet browser technology. Our website uses govCMS, which is built using Drupal core. Drupal core supports:
- Google Chrome (desktop)
- Firefox and Firefox ESR (desktop)
- Safari (desktop)
- Microsoft Edge (desktop)
- Opera (desktop)
- Internet Explorer (desktop)
- Safari for iOS (mobile)
- Chrome for iOS (mobile)
- Chrome for Android (mobile)
- UC Browser (mobile)
- Opera Mini (mobile)
- Samsung Internet (mobile).
Technical specifications
Our website relies on the following technologies to work with the combination of web browser and assistive technologies or plugins installed on your computer:
- HTML
- WAI-ARIA
- CSS
- JavaScript
- DOM.
Limitations and alternatives
Despite our best efforts to ensure accessibility of our website, there may be some limitations. Below is a description of known limitations and potential solutions.
Known limitations:
- Documents: some PDF and Word documents may not work with current assistive technologies. Please contact us for support.
Please contact us if you observe an issue not listed above.
Resolving any issues
If you experience difficulty accessing our content, please contact us and we will get back to you within 2 working days.
We will be able to respond faster if you can:
- summarise your issue in a few words in the subject line.
- describe the location of the particular web page or document in question.
Or telephone 1800 920 528. Phone service operates 9am to 5pm (AEST) Monday to Friday, except public holidays.