We’re always looking for ways to improve our service.
Our service charter sets out:
- what we do
- the standards of service you can expect from us
- how you can provide feedback on our performance
Access to our charter
We don’t yet have a new client service charter for our new department. You can still access information published by the departments that were responsible for parts of our portfolio.
Climate change and energy
Customer service charter (Department of Industry, Science and Resources)
If you're having trouble accessing these files, contact us for help.