2013
COR210.0313
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About the document
The Environmental Impact Assessment Client Service Charter (the charter) outlines the department's commitments in administering environmental impact assessment (EIA) under the Environmental Protection and Biodiversity Conservation Act 1999.
Building on the department's Service Charter 2011-2014, the new charter is intended to provide business and the public with greater certainty about what they can expect from the EIA process. It also outlines how the Australian Government will work with state and territory assessment agencies. It gives a commitment to honest, accurate and timely advice and a responsive and transparent service.
The charter also provides clear advice about ways in which proponents, consultants, states and territories and members of the public can work with the department to streamline the assessment process under the EPBC Act.
EIA decisions are made in accordance with relevant legislation, policies and guidelines and take into account the individual circumstances of a particular project. The charter is intended to provide clarity and guidance about the service that stakeholders can expect during the EIA process, and does not provide a guarantee or commitment to any decision outcome.