Suggestions, compliments and complaints

Provide feedback

Feedback helps us understand your experience in dealing with us. Whether you are pleased with our performance or we have not met your expectations, we value your comments. Use our online form to provide feedback.

Type of feedback

Suggestion

Compliment

Complaint

Details of your suggestion

Please tell us more about your suggestion

Details of your compliment

Please tell us more about your positive experience

Details of your complaint

Please tell us more about your experience

How could we better meet your needs?

Details of the procurement

AusTender ID (ATM ID/CN ID/SON ID)

Estimated contract value

Product or service being procured

UNSPSC code (located on AusTender)

Relevant times and dates (ie. Issuance of tender, tender closing, and contract award)

Give a detailed statement of all events and facts to support your complaint.

Include any other information which may help us resolve your complaint including any correspondence or other evidence.

Giving us your contact details is optional. If you want us to respond, you must give your email address.

Would you like a reply?

Yes

Name

Email address

Phone number

Privacy Statement

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

The collection of personal information by the Department of Climate Change, Energy, the Environment and Water (the department) through this web form is for the purposes of enabling the department to contact you in relation to your inquiry and related purposes. If the relevant personal information requested in this web form is not provided by you, the department will be unable to contact you to resolve your inquiry.

Personal information may be disclosed to other Australian government agencies, persons or organisations where necessary for the above purposes, provided the disclosure is consistent with relevant laws, in particular the Privacy Act 1988 (Privacy Act). Your personal information will be used and stored in accordance with the Australian Privacy Principles.

This website is hosted on a public ASD certified cloud service by GovCMS through a contract arrangement with the Department of Finance. Information submitted through this web form may be stored on GovCMS for a short period.

See our Privacy Policy to learn more about accessing or correcting personal information or making a complaint.

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Mail

Department of Climate Change, Energy, the Environment and Water

GPO Box 3090, Canberra ACT 2601, Australia

Need help to make a comment?

If you require an interpreter you can contact us through the Translating and Interpreting Service (TIS) on 131 450.

If you have hearing, speech or communication impairment you can contact us through the National Relay Service on 133 677.

If you need Speech–to–Speech Relay (SSR) contact the National Relay Service on 1300 555 727.

Phone

National: 1800 920 528

Response timeframes

If you have requested a response, we will respond as soon as we can.

If you are not satisfied with the outcome you receive, you may request an internal review of the decision or contact the Commonwealth Ombudsman on 1300 362 072.