We aim to deal with complaints in a fair and non-discriminatory way. Complaints under the GPJR Act 2018 are handled in accordance with the Act and guidance from the Department of Finance.
This information only relates to procurements.
Procurement feedback
To provide feedback or to make a complaint, email procurementfeedback@dcceew.gov.au.
To help us investigate and respond to your feedback or complaint, please include:
- a reference number for the procurement such as the 'ATM ID' on AusTender;
- details of your concern regarding the procurement process. If you believe the Commonwealth Procurement Rules have been breached, include which paragraph(s) you believe have been breached.
- any supporting documentation or information
- if you intend the complaint to be a formal complaint under section 18 of the Government Procurement (Judicial Review) Act 2018
- what outcome you are seeking.
Process for assessment
We will acknowledge receipt in writing within 2 working days of receiving the complaint.
All feedback will be investigated. We will contact you to provide an estimated timeframe for the investigation and resolution if your feedback is a complaint.
Reporting suspected slavery
We do not promote, condone or financially support modern slavery. If you see or suspect slavery in our operations or supply chains, contact procurementfeedback@dcceew.gov.au.
Help is available for persons experiencing, or at risk of slavery.
If you have immediate concerns for your safety, the safety of another person, or there is an emergency, call 000 (Triple Zero) and ask to speak to the police. Ask for an interpreter if you need one.
You can contact the AFP by calling 131 237 (131 AFP) or use the AFP confidential online form. You can also get help by visiting the Australian Federal Police website.
If you have experienced slavery, or are concerned about someone in this situation, contact Anti-Slavery Australia. They provide free and confidential legal advice and support.
Phone: (02) 9514 8115 (9am – 5pm AEST, Monday to Friday)
Email: ASALegal@uts.edu.au
Free interpreter services are available to help you talk to service providers in your language. Call Translating and Interpreting Service on 131 450. All calls are free and confidential.
For more information, visit Modern Slavery in Australia.