Contact us - DCCEEW

Online enquiry

Submit general questions or comments to us using our online form.

If you would like to provide us with feedback, use our suggestions, concerns or compliments online form.

Report environmental law information through the perceived breach of environment law form.

Report suspected misconduct, including suspected breaches of the APS Code of Conduct through the integrity report form.

Report fraud and corruption against the department through the fraud and corruption report form.

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Mail

GPO Box 3090, Canberra ACT 2601, Australia

Contact Centre

General enquiries: 1800 920 528

The Contact Centre operates 9:00 am to 5:00 pm (AEST) Monday to Friday, except public holidays.

What you can expect from us

We recognise the significance of your work, research and time, and commit to providing you with helpful information and resources in a timely manner by:

acknowledging your online enquiry, feedback or complaint within 2 working days
resolving simple enquiries within 5 working days
resolving complex enquiries within 10 working days. If an enquiry is deemed to be complex, or is subject to a legislated or special timeframe, we will let you know within 5 working days
resolving complaints within 20 working days.

Please note: working days do not include weekends, public holidays, or the annual shutdown period from Christmas to New Year’s Day.

Payments and procurement

Indigenous cultural heritage emergency hotline

Aboriginal and Torres Strait Islander peoples can make an emergency application to protect cultural heritage that is under serious and immediate threat.

Call the Indigenous Cultural Heritage Hotline on 1800 571 242 (staffed at all times).

Learn more about protecting Indigenous cultural heritage.

To make or discuss a non-urgent application, please contact us at: atsihpa@dcceew.gov.au.

Media

If you are a journalist contact the media team.

If you are not a journalist please reach out to the Contact Centre on 1800 920 528.

For DCCEEW Media:

Email: mediateam@dcceew.gov.au

Phone national: 02 5162 3590
Phone international: +61 2 5162 3590

Need help to contact us?

If you require an interpreter you can contact us through the Translating and Interpreting Service (TIS) on 131 450.

If you have hearing, speech or communication impairment you can contact us through the National Relay Service on 133 677.

If you need Speech–to–Speech Relay (SSR) contact the National Relay Service on 1300 555 727.

Australian Business Numbers (ABN)

Agency	ABN
Department (excluding the following)	63 573 932 849
Commonwealth Bureau of Meteorology	92 637 533 532
Director of National Parks (Parks Australia)	13 051 694 963
Great Barrier Reef Marine Park Authority	12 949 356 885
Natural Heritage Trust of Australia	34 190 894 983